Journal Screenshot

International Journal of Academic Research in Progressive Education and Development

Open Access Journal

ISSN: 2226-6348

Job Satisfaction and Job Performance among University Staff in Nigeria

Benjamin Bunye Agubosim, Mohd Mursyid Arshad, Siti Noormi Alias, Azadeh Moosavi

http://dx.doi.org/10.6007/IJARPED/v12-i2/17669

Open access

Job satisfaction among employees requires both intrinsic and extrinsic factors that need adequate attention by stakeholders to build institutional goals and performance. This study was conducted using qualitative research methods based on case studies and using the intrinsic and extrinsic factors of job satisfaction as the context for the collection of research data. A total of 20 staffs were interviewed consisting of Store’s Manager, Communications Director, Technical Officer, Librarian, Audit officer, Transport Manager, Security officer, Public relations officer, 2 Information Technology officer’s, Accountant, Graphic designer, Front desk executive, Personal assistant to the Head of department (marketing), Secretary (school of marketing), procurement officer, Administrative assistant, Secretary in Assistant registrar’s office, Administrative secretary, and Photographer. Data were collected through in-depth semi-structured interviews supported by relevant information from participant observation, document analysis and field notes. The data was then analyzed and given codes, categories and sub-themes to develop main themes to answer each research question. In conclusion, job satisfaction among staffs can help increases performance of staffs.

Abuhashesh, M., Al-Dmour, R., & Masa’deh, R. (2019). Factors that affect Employees Job Satisfaction and Performance to Increase Customers’ Satisfactions. Journal of Human Resources Management Research, Article ID 354277, pages, ISSN: 2166-0018 https://www.researchgate.net/publication/332028694_Factors_that_impact_job_satisfaction_and_performance_among_employees_in_the_Jordanian_industrial_sector
Alam, A., & Mukherjee, U. (2014). HRM-A Literature Survey. IOSR Journal of Business and Management, 16(3), 31-38. https://www.researchgate.net/profile/Ujjal Mukherjee/publication/271248914_HRM_A_Literature_Survey/links/57d11e1a08ae601b39a1088e/HRM-A-Literature-Survey.pdf
Aleke, N. I., Akeke, A. R., & Awolusi, O. D. (2015). The effect of job satisfaction on organisational commitment among non-academic staff of tertiary institutions in Ekiti State. International Journal of Interdisciplinary Research Method, 2(1), 25-39. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3567769
Adekanmbi, F. P., Ukpere, W. I., & Adegoke, S. O. (2020). Employee’s lifestyle and organisational trust as predictors of job satisfaction among non-academic staff union members of the University of Ibadan, Nigeria. Psychology and Education, 57(2), 117-124. https://d1wqtxts1xzle7.cloudfront.net/68143113/6-libre.pdf?1626461723=&response-content-disposition=inline%3B+filename%3DEmployees_lifestyle_and_organisational_t.pdf&Expires=1686762289&Signature=bweAfqysDvufP~wjUolS-cMkAi0VYD-UPfQqg8lk-9QsRakWvHPhfH9uQQHa1W5a4gqUT6Ks9sd5yEuRb-0EcVOEygP-TVsspGrrJ0WCU9PFGnCZq9aqlWNCoajH6sZQ3Mj5WoDVLGIso8gslKWHNWc3UKlLhDDTCMuI4G9iRCkIC18dKL6MGRSKiE9oiRA827HsDlIcvbPQtaw9jz10byd~Wn81EVQ9pb4zOtNsRKLsj6jdWKWp38BS34k~n~VVz8Zo6KBXOx5sel~HrLizB~tw24wZGBT4fV08pDDMfCFpjKk7ebnvGUNlU7PnmYYtKG1Ntoe~yNnBeYVDd-gchg__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA
Abolade, D. A. (2018). Impact of employees’ job insecurity and employee turnover on organisational performance in private and public sector organisations. Studies in Business and Economics, 13(2), 5-19. DOI: https://doi.org/10.2478/sbe-2018-0016
Abdullahi, M., & Aremu, S. A. (2021). Work-safety and Health Management on Employee Satisfaction: CSR Insider Approach: A Study of Lubcon Nigeria Limited. International Journal of Innovative Research and Development, 10(6). DOI: 10.24940/ijird/2021/v10/i6/JUN21002.
Baltaru, R. D. (2019). Do non-academic professionals enhance universities’ performance? Reputation vs. organisation. Studies in Higher Education, 44(7), 1183–1196. https://doi.org/10.1080/03075079.2017.1421156
Cacciolatti, L., Lee, S. H., & Molinero, C. M. (2017). Clashing institutional interests in skills between government and industry: An analysis of demand for technical and soft skills of graduates in the UK. Technological Forecasting and Social Change, 119, 139–153. https://doi.org/10.1016/j.techfore.2017.03.024
Ekienabor, E. E. (2016). Impact of job stress on employees' productivity and commitment. International Journal for Research in Business, Management and Accounting, 2(5), 124-133. https://www.researchgate.net/publication/334559841_IMPACT_OF_JOB_STRESS_ON_EMPLOYEES'_PRODUCTIVITY_AND_COMMITMENT
Gamboa, J. P., Gracia, F., Ripoll, P., & Peiró, J. M. (2009). Employability and personal initiative as antecedents of job satisfaction. The Spanish journal of psychology, 12(2), 632-640. DOI: https://doi.org/10.1017/S1138741600001992
Harmania, H., & Nessa, H. (2016). Exploring the effect of staff achievement on job satisfaction in Hong Kong residential clubhouse. Journal of Tourism and Hospitality, 5(6). URL : https://www.omicsgroup.org/journals/e...
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work. New York, Wiley. https://doi.org/10.7275/31qy-ea53
Herzberg, F. (2008). One More Time: How Do You Motivate Employees? Harvard Business Review Classics. https://books.google.com.my/books?hl=en&lr=&id=2WVZCgAAQBAJ&oi=fnd&pg=PT5&dq=Herzberg,+F.+(1968)+One+More+Time:+How+Do+You+Motivate+Employees%3F+Harvard+Business+Review,+46,+53-62.&ots=ZeebnwQQrg&sig=nkySZNh79k-2DNZpcsmDG1s1Deo&redir_esc=y#v=onepage&q&f=false
Izvercian, M., Potra, S., & Ivascu, L. (2016). Job satisfaction variables: A grounded theory approach. Procedia-Social and Behavioral Sciences, 221, 86-94. https://doi.org/10.1016/j.sbspro.2016.05.093
Jayeola, O., Faloye, D., Owoeye, I., Olatunji, O., & Yahaya, A. (2021). Job Performance of Non-Academic Staff in Nigerian Universities: Assessing The Role of Personality Traits. International Journal of Multidisciplinary Sciences and Advanced Technology, Vol 2 No 11; 4–14. https://www.researchgate.net/profile/Olakunle-Jayeola-2/publication/356914277_Job_Performance_of_Non-Academic_Staff_in_Nigerian_Universities_Assessing_The_Role_of_Personality_Traits/links/61b3067e590a0b7ed634740e/Job-Performance-of-Non-Academic-Staff-in-Nigerian-Universities-Assessing-The-Role-of-Personality-Traits.pdf
Jelastopulu, E., Tsouvaltzidou, T., Vangeli, E., Messolora, F., Detorakis, J., & Alexopoulos, E. C. (2013). Self-reported sources of stress, job satisfaction and quality of care in professional hospital nurses in West-Greece. Nursing and Health, 1(1), 1-9. DOI: 10.13189/nh.2013.010101
Ibrahim, R., Boerhannoeddin, A., & Kayode, B. K. (2017). Organizational culture and development: Testing the structural path of factors affecting employees’ work performance in an organization. Asia Pacific Management Review, 22(2), 104-111. https://doi.org/10.1016/j.apmrv.2016.10.002. https://doi.org/10.1016/j.apmrv.2016.10.002
Kazmi, S. S. A., Hashim, M., Manzoor, S. R., & Kee, D. M. H. (2017). Effect of job stress on marital satisfaction: mediating role of work family conflict. City University Research Journal, 7(1), 30-41. https://www.proquest.com/docview/2187964422?pq-origsite=gscholar&fromopenview=true
Klindzic, M. & Mari?, M. (2019). Flexible work arrangements and organizational performance – The difference between employee and employer-driven practices. Journal for General Social Issues, 28(1), 89-108. DOI:10.5559/di.28.1.05
Ifechi, A. N., Okoli, I. E. N., & Nwosu, K. C. (2022). Influence of Professional Career Development and Teamwork on Employee Job Satisfaction: Evidence from Private Universities in Nigeria. Journal La Bisecoman, 3(3), 80-95. https://doi.org/10.37899/journallabisecoman.v3i3.649
Iwuoha, C. C. (2018) ‘Impact of Training and Development Programmes on Secretaries’ Productivity in Selected Business Organisations in Owerri, Imo state, Nigeria’, Journal of School of Business and Management and Technology, Vol. 1, No. 1, pp. 106-110. https://www.academia.edu/28722023/Impact_of_Training_and_Development_on_Organizational_Effectiveness_Evidence_from_Selected_Public_Sector_Organizations_in_Nigeria
Maartje, P. (2018). Effect of work stress, organization culture and job satisfaction toward employee performance in Bank Maluku. Academy of Strategic Management Journal, 17(5), 1-12. https://www.proquest.com/openview/b36cf698ecab74a7b2a7a7b03d21cdd6/1?pq-origsite=gscholar&cbl=38745
Mangkunegara, A. P. (2017). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Rosdakarya. http://library.stik-ptik.ac.id/detail?id=49332&lokasi=lokal
Mas’ud, F., Yuniawan, A., Nugraheni, R., Idyarti, E. T., & Udin, U. (2020). The effect of obsessive work passion and affective commitment on employee performance. Revista ESPACIOS. ISSN, 798, 1015.https://www.researchgate.net/publication/342520148_The_effect_of_obsessive_work_passion_and_affective_commitment_on_employee_performance
Menner, M., & Menninger, F. (2018). The Causal Effect of Corporate Governance on Employee Satisfaction. Available at SSRN 3249006. http://dx.doi.org/10.2139/ssrn.3249006
Nmai, B. N., & Delle, E. (2014). Good Corporate Governance and Employee Job Satisfaction: Empirical Evidence from the Ghanaian Telecommunication Sector. International Journal of Humanities and Social Science, 4(13), 209-217. https://d1wqtxts1xzle7.cloudfront.net/86664507/24-libre.pdf?1653853366=&response-content-disposition=inline%3B+filename%3DGood_Corporate_Governance_and_Employee_J.pdf&Expires=1686765069&Signature=XTNc1f2OWiT0cDj91CicA3oD~yn6a9vLHfBEEZ040fCVZdMxx1uIXSlvT6DH8FXjc-RjTBf3VH8S298oYvt6fYuPjzDzgHvO2paGwrD58KYrHPj~11YMpLsVl1Y0j9T0-LuXOob~1fvw4fsF-HbV2RJVluBtN0VK28yFfdFRqN3QkBtrwMsX5kt0IP8PfKVbifthLCXbpKmhpPqgem0fs7C4LSHrxDDNcUWUwoowl2G-3frSdQKj4ZP7RjKePBSkKDgkyuXX7F3PYgm21aUlffkCX2Ifef5WoXSBNTpWbr~v9MhigNugZ77vRoRNyqRgn3qgpl9HvliXm-ZV3lgpdQ__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA
Okolocha, C. B. (2021). Job Satisfaction and Employee Productivity: Evidence from Selected Universities in South-East, Nigeria. https://d1wqtxts1xzle7.cloudfront.net/65972402/Job_satisfaction_and_productivity-libre.pdf?1615469820=&response-content-disposition=inline%3B+filename%3DJob_Satisfaction_and_Employee_Productivi.pdf&Expires=1686765122&Signature=LnE4-DqLyG7LYP8VWiFAmiQ5yBEcwRWjyyyuuxE8bYuqgmym1b2i5JTURcG-hYJFcgFeL2oTvAYcfiwtDkuO2YRnj1lGyVabrccOIwRhfX4uiCoEiVD7VLl6h0nfNBAOjv4NZl58KYAKNDY5ttmt5uIWhrdvQ6-xNg6~2ZfOY8gMW-9YYzuGNHqMu09YW1qEkyOOqUbcWC44BeWG45lZI18izUc8i8Z~S9yaqN2R7dPyT4oqOvgs7rl1krih3LTaiNSI4PdgLyikpngL3kFJQzyFZpBnQ-qadszgDaxlxnHFU1LVXl8PXYLdZM~-DApkT0TwdYlfVsJYt30LClVIoA__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA
Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research. Administration and policy in mental health and Sahito & Vaisanen services research, 42, 533-544. 10.1007/s10488-013-0528-y
Robbins, S. P., Judge, T. A., Odendaal, A., & Roodt, G. (2009). Organisational Behavior: Global and South African Perspectives. (2nd ed.). Cape Town: Pearson Education Inc. https://books.google.com.my/books?hl=en&lr=&id=YqOEiC9J5n4C&oi=fnd&pg=PA1&dq=related:24wej0qJj3MJ:scholar.google.com/&ots=JJfsK0yUG-&sig=RlPvEbPHrl8VZHFMODqNhyK1PU4&redir_esc=y#v=onepage&q&f=false
Robbins, S. P., & Judge, T. A. (2013). Organisational behaviour (15th edn.). Upper Saddle River, NJ: Prentice Hall. https://doi.org/10.22146/jlo.43770
Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed). Upper Saddle River. New Jersey; Pearson Education, Inc. https://www.scirp.org/%28S%28czeh2tfqyw2orz553k1w0r45%29%29/reference/referencespapers.aspx?referenceid=3056620
Rudaleva, I., & Mustafin, A. (2017). The Impact of Stress Stability on Job Satisfaction and the Quality of Human Capital. 6. 333. https://doi.org/10.7596/taksad.v6i5.1252
Sahito, Z., Khawaja, M., Panhwar, U. M., Siddiqui, A., & Saeed, H. (2016). Teachers’ time management and the performance of students: A Comparison of government and private schools of Hyderabad, Sindh, Pakistan. World Journal of Education, 6(6), 42-50. https://doi.org/10.5430/wje.v6n6p42. http://dx.doi.org/10.5430/wje.v6n6p42
Sahito, Z., Khawaja, M., Panhwar, U. M., Siddiqui, A., & Saeed, H. (2016). Teachers’ time management and the performance of students: A Comparison of government and private schools of Hyderabad, Sindh, Pakistan. World Journal of Education, 6(6), 42-50. https://doi.org/10.5430/wje.v6n6p42. doi:10.5430/wje.v6n6p42
Sahito, Z., & Vaisanen, P. (2017). The Diagonal Model of Job Satisfaction and Motivation: Extracted from the Logical Comparison of Content and Process Theories. International Journal of Higher Education, 6(3), 209-230. doi:10.5430/ijhe.v6n3p209
Sahito, Z., & Vaisanen, P. (2020). A literature review on teachers’ job satisfaction in developing countries: Recommendations and solutions for the enhancement of the job. Review of Education, 8(1), 3-34. https://doi.org/10.1002/rev3.3159
Sahito, Z., & Vaisanen, P. (2017). The Diagonal Model of Job Satisfaction and Motivation: Extracted from the Logical Comparison of Content and Process Theories. International Journal of Higher Education, 6(3), 209-230. http://dx.doi.org/10.5430/ijhe.v6n3p209
Sahito, Z., & Vaisanen, P. (2020). A literature review on teachers’ job satisfaction in developing countries: Recommendations and solutions for the enhancement of the job. Review of Education, 8(1), 3-34. https://doi.org/10.1002/rev3.3159
Saqib, U., Akbar, M. T., & Ramzan, D. M. (2013). Effect of salary and stress on job satisfaction of teachers in district Sialkot, Pakistan. IOSR Journal of Humanities and Social Science (IOSR-JHSS), 15(2), 68-74. https://www.iosrjournals.org/iosr-jhss/papers/Vol15-issue2/J01526874.pdf
Sharmilee, Basit, A., & Hassan, Z. (2017). Impact of Job Stress on Employee Performance. Chicago Booth MOB: Other (Topic). https://www.semanticscholar.org/paper/Impact-of-Job-Stress-on-Employee-Performance-Sharmilee-Basit/ba6d40f42ba3e6836a3efce834801914265e896b
Tessier, S. (2012). From field notes, to transcripts, to tape recordings: evolution or combination? International journal of qualitative methods, 11(4), 446-460. https://web.s.ebscohost.com/abstract?direct=true&profile=ehost&scope=site&authtype=crawler&jrnl=16094069&asa=Y&AN=89171703&h=v1r65WsP5y3SCMJtRwhIsXbFtQo5sniJ%2fIvFIGovmFghZFc9wKNFekDEN80QQVfJ2MX6F%2fVX4VluYJg6twjPbg%3d%3d&crl=c&resultNs=AdminWebAuth&resultLocal=ErrCrlNotAuth&crlhashurl=login.aspx%3fdirect%3dtrue%26profile%3dehost%26scope%3dsite%26authtype%3dcrawler%26jrnl%3d16094069%26asa%3dY%26AN%3d89171703

In-Text Citation: (Agubosim et al., 2023)
To Cite this Article: Agubosim, B. B., Arshad, M. M., Alias, S. N., & Moosavi, A. (2023). Job Satisfaction and Job Performance among University Staff in Nigeria. International Journal of Academic Research in Progressive Education and Development, 12(2), 2620–2631.