Journal Screenshot

International Journal of Academic Research in Progressive Education and Development

Open Access Journal

ISSN: 2226-6348

Exploring Educational Tourists' Destination Selection Behavior Using the Extended S-O-R Model

Hassnah Wee, Alfian Thomas

http://dx.doi.org/10.6007/IJARPED/v13-i3/21676

Open access

The education industry is under increased competition due to the rapid expansion of new educational tourist destinations and higher education. This study utilized the stimulus-organism response (S-O-R) theory to examine the relationship between extrinsic motivation, emotions, cognitive image, and the destination choice of educational tourists. Destination image is a reliable indicator of destination selection behavior in many research contexts. However, in educational tourism, destination image's role as a mediator within the stimulus-organism response (S-O-R) hypothesis is limited. Therefore, the researchers chose the S-O-R theory as the foundational theory and modified the Mehrabian-Russell model as the conceptual framework for this study. An empirical evaluation of the theoretical framework was conducted using a survey of 208 international educational tourists who are residing in Malaysia. The Partial Least Squares method (PLS-SEM) was employed to analyze the obtained data. The results corroborated the adapted Mehrabian-Russell model of environmental psychology theory within the realm of educational tourism. The study revealed seven significant correlations among the four constructs: extrinsic motivation, emotion, cognitive image, and destination selection behavior. A comprehensive understanding of the significance of external motivation and the perception of a location in the selection process of educational tourism destinations has substantial implications for the Malaysian government's endeavors to establish itself as a preferred choice for international educational tourists in the global market. The outcome of this study benefits future researchers by expanding the theoretical nature of the S-O-R model in other study setting.

Adil, A. H., Mulla, M., Mulla, M., Sayed, R., Singh, K. S., Tripathi, S., Zai, S. Z. E., & Ramakrishnappa, S. (2020). Usage of Social Media among Undergraduate University Students. European Journal of Molecular & Clinical Medicine. 7(8). 1605-1617.
Alipour, H., Fatemi, H., & Malazizi, N. (2020). Is Edu-tourism a sustainable option? A case study of residents’ perceptions. Sustainability, 12(15), 5937.
http://dx.doi.org/10.3390/su12155937
Boo, S., & Kim, J. (2013). Comparison of negative eWOM Intention; An Exploratory Study. Journal of Quality Assurance in Hospitality & Tourism, 14(1). 24-48. http://dx.doi.org/10.1080/1528008X.2013.749381
Chen, C. F., and Tsai, D. C. (2007). How Destination Image and Evaluative Factors Affect Behavioral Intentions? Tourism Management. 28: 1115-1122.
DOI:10.1016/j.tourman.2006.07.007
Franke, G., & Sarstedt, M. (2019). Heuristics versus statistics in discriminant validity testing: a comparison of four procedures. Internet Research, 29(3), 431-447.
https://doi.org/10.1037/0022-3514.92.6.1087
Fyall, A. (2019). Tourism Destination Re-positioning and Strategies. In a E. Fayos-Sola, C. Cooper (eds.). The Future of Tourism (pp. 271-283). Springer.
https://doi.org/10.1007/978-3-319-89941-1_14
Hair, J. F., Jr., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS–SEM using confirmatory composite analysis. Journal of Business Research, 109(5–6), 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017). Mirror, mirror on the wall: A comparative evaluation of composite–based structural equation modeling methods. Journal of the Academy of Marketing Science, 45(5), 616–632. https://doi.org/10.1007/s11747–017–0517–x
Hashiguchi, N., Sengoku, S., Kubota, Y., Kitahara, S., Lim, Y., & Kodama, K. (2021). Age–dependent influence of intrinsic and extrinsic motivations on construction worker performance. International Journal of Environmental Research and Public Health, 18(1), 111. https://doi.org/10.3390/ijerph18010111
Hong, K.-W. (2004). The role of involvement in an integrated satisfaction model: The case of special event tourism. Unpublished PhD Dissertation: The Pennsylvania State university.
Jeong, Y., Kim, E., & Kim, S-K. (2020). Understanding Active Sports Tourist Behaviors in Small-Scale Sports Events: Stimulus-Organism-Response Approach. Sustainability 12(19). http://dx.doi.org/10.3390/su12198192
Kamb, A., Lundberg, E., Larsson, J., & Nilsson, J. (2021). Potentials for reducing climate impact from tourism transport behavior. Journal of Sustainable Tourism, 29(8), 1365–1382. https://doi.org/10.1080/09669582.2020.1855436
Kaur, A.; Chauhan, A. and Medury, Y. 2016. Destination Image of Indian Tourism Destinations: An Evaluation Using Correspondence Analysis. Asia Pacific Journal of Marketing and Logistics. 8(3): 499-524. http://dx.doi.org/10.1108/APJML-05-2015-0074
Kock, F., Josiassen, A. and Assaf, A. G. (2016). Advancing Destination Image: The Destination Content Model. Annals of Tourism Research. 61: 28-44. http://dx.doi.org/10.1016/j.annals.2016.07.003
Liodra-Riera, I., Martinez-Ruiz, M. P., Jimenez-Zarco, A. I., Custa, A. I. (2015). Assessing the influence of social media on tourists’ motivations and image formation of a destination. International Journal of Quality and Service Sciences. 7 (4): 458-482. DOI:10.1108/IJQSS- 03-2014-0022
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. The MIT Press.
Ministry of Higher Education. (2022). Statistik Pendidikan Tinggi 2021: Kementerian Pengajian Tinggi. https://www.mohe.gov.my/en/downloads/statistics/2021-1/849-statistik-pendidikan-tinggi-2021-03-bab-1-makro-institusi-pendidikan-tinggi/file
Mohamad, M., Ab Ghani, N. I., & Nasir, M. N. M. (2019). The Impact of perceived value, destination service quality, and tourist satisfaction on destination loyalty among international tourists visiting Malaysia. Journal of Tourism Hospitality and Environment Management, 4(16), 10-26. http://dx.doi.org/10.35631/JTHEM.416002
Mun, Y. W., Aziz, Y. A., & Bojei, J. (2018). Mediating Impact of Perceived Destination Image on Intention to Recommend Malaysia as a Key Educational Hub. International Journal of Academic Research in Business and Social Sciences, 8(16), 1–14. http://dx.doi.org/10.6007/IJARBSS/v8-i16/5115
Namkung, Y., & Jang, S. (2008). Are highly satisfied restaurant customers really different? A quality perception perspective. International Journal of Contemporary Hospitality Management. 20(2): 142-155. http://dx.doi.org/10.1108/09596110810852131
Negm, E. M. (2018). Investigating the Power of Social media in Stimulating Push and Pull Factors, Encouraging Students’ Intents to Study Abroad. International journal of Learning and Teaching, 4(3). http://dx.doi.org/10.18178/ijlt.4.3.216-223
Ngah, A. H., Rahimi, A. H. M., Gabarre, S., Saifulnizam, N. I. F. C., Aziz, N. A., & Han, H. (2021). Volunteerism Sustainability:A Case of Malaysian East Cost island Destination. Asia Pacific Journal of Tourism Research, 26(21), 1364-1385. https://doi.org/10.1080/10941665.2021.1983622
Ojo, B. Y., Raja Yusof, R. N., Ab Aziz, Y., & Awang, K. W. (2016). Choice of Malaysia as an edu–tourist destination among international edu–tourists: An exploratory factor analysis. Social Sciences & Humanities, 24(S), 63–84. https://www.academia.edu/31692930/
Pestana, M. H., A. Parreira, and L. Moutinho. (2020). Motivations, Emotions and Satisfaction: The Keys to a Tourism Destination Choice. Journal of Destination Marketing and Management 16:100332. https://doi.org/10.1016/j.jdmm.2018.12.006
Pratminingsih, S, A., Rudatin, C. L., & Rimenta, T. (2014). Roles of Motivation and Destination Image in Predicting Tourist Revisit Intention: A Case of Bandung - Indonesia. International Journal of Innovation Management and Technology 5(1). http://dx.doi.org/10.7763/IJIMT.2014.V5.479
Prayogo, R. R. and Kusumawardhani, A. (2016). Examining Relationships of Destination Image, Service Quality, e-WOM, and Revisit Intention to Sabang Island, Indonesia. Asia-Pacific Management and Business Application. 5(2): 85- 96.
DOI:10.21776/ub.apmba.2016.005.02.3
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behaviour Research Methods, 40(3), 879-891. http://wwwncbi.nlm.nih.gov/pubmed/18697684.
Rahman, M. M., Haque, A., Suib, F. H., & Md Humayun Kabir, S. (2021). Students’ learning need and perceived value in selection of educational institutions mediated by satisfaction from edu–tourism context in Malaysia. International Journal of Innovative Research and Publications, 1(1), 12–25. https://doi.org/10.51430/IJIRP.2021.11.002
Ramayah, T., Cheah, J., Chuah, F., Ting, H., Memon, M.A. (2018). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using SmartPLS 3.0: an Updated Guide and Practical Guide to Statistical Analysis In: Kuala Lumpur (2nd ed). Pearson, Malaysia.
Rasoolimanesh, S. M., Sefyi, S., Rastegar, R., Hall, C.M. (2021). Destination image during the COVID-19 pandemic and future travel behavior: The moderating role of past experience. Journal of Destination Marketing and Management. 21(1): 100620. http://dx.doi.org/10.1016/j.jdmm.2021.100620
Ringle, C.M., Wende, S. and Becker, J.-M. (2015), SmartPLS 3, SmartPLS, Bönningstedt.
Russell, J. A., & Pratt, G. (1980). A description of the affective quality attributed to environments. Journal of Personality and Social Psychology, 38(2), 311–322. https://doi.org/10.1037/0022-3514.38.2.311
Ryan, R. M., & Deci, E. L. (2000). Self–determination theory and the facilitation of intrinsic motivation, social development, and well–being. American Psychologist, 55(1), 68–78. https://doi.org/10.1037/0003–066X.55.1.68
Soonsan, N., & Sukahbot, S. (2019). Testing the role of country and destination image effect on satisfaction and revisit intentions among Western travellers. African Journal of Hospitality Tourism and Leisure. 8(4).
Trimurti, C. P., & Utama G. B. R. (2021). Bali tourism destination structural loyalty model from consumer behavior perspective. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(4), 494–505.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3824796
Torres, E. N., Wei, W., & Ridderstaat, J. (2022). The adventurous tourist amidst a pandemic: Effects of personality, attitudes, and affect. Journal of Vacation Marketing, 28(4), 424–438. https://doi.org/10.1177/13567667211063208
United Nation World Tourism Organization (2015). UNWTO Tourism Highlight 2015 Edition. https://www.e-unwto.org/doi/pdf/10.18111/9789284416899
Wang, P. (2015). Exploring the influence of electronic word-of-mouth on tourists’ visit intention: A dual process approach. Journal of System and information Technology, 1(4). 381-395. http://dx.doi.org/10.1108/JSIT-04-2015-0027
Westbrook, R. A. (1987). Product/consumption-based affective responses and post-purchase processes. Journal of Marketing Research. 24(3). 258-270. doi:10.2307/3151636
Xu, X., Wei, A., Liu, Y., Via, T. (2022). The Relationship between Perceived Risks and Campsite Selection in the COVID-19 Era. Sustainability 14 (22):15090.
DOI:10.3390/su142215090

(Thomas & Wee, 2024)
Thomas, A., & Wee, H. (2024). Exploring Educational Tourists’ Destination Selection Behavior Using the Extended S-O-R Model. International Journal of Academic Research in Progressive Education and Development, 13(3), 566–579.