The role of Quality of Nursing Work Life and Turnover Intention in Primary Healthcare Services among Registered Nurses in Selangor

In the recent years, the nursing workforce as well as executives, healthcare leaders and healthcare organizations have been dealing with nursing staff shortage and turnover and these problems along with other related issues are expected to intensify in the near future. Quality of work life (QWL) is defined as the extent to which an employee is satisfied with personal and working needs through participation in the workplace with the aim to achieve the goals of the organization. It plays fundamental role in the commitment and productivity of employees in healthcare organizations, as well as in other industries. However, there is limited literature on the Quality of Work Life of primary health care nurses. Thus, this study aims to assess the Quality of work life among public health centers nurses in the central region of Malaysia. Selection of respondents is based on five main categories of registered nurses namely as Matron, Manager ward/sister, staff nurse, community nurse and assistant nurse at public health centers in Selangor. In this study, interview method is used for data collection. Partially structured interview method is used because this technique is more flexible as it allows the respondent to further explain their answers. In addition, with the use of this method, the researchers are also able to look at the aspects of behavioral study. In this study, the result shows that a majority of PHC nurses are dissatisfied with worklife/home life factors. These nurses state that they spend long hours at work and as a result, they are often exhausted after work.