ISSN: 2222-6990
Open access
Employees are the major and essential asset to the business survival of fast food industry but turnover among managers has been considered as a critical issue of the industry that needs attention. High turnover rate among managers signals a major weakness towards organizations achievement. When the industry loses talented employees, productivity and operating costs of organizations is affected. As such, the main purpose of this study is to analyze factors influencing turnover intention among fast food restaurant managers. Data was collected through questionnaire to 132 fast food restaurant managers from seven fast food restaurant brands in Shah Alam. The findings indicate that fast food restaurant managers’ turnover intention is influenced by organizational commitment, job stress, person organization fit, and compensation and benefit. Above all, compensation and benefit, person organization fit, and job stress, was found to be the most significant influencer. This finding could be valuable to the literature on managerial turnover intention in fast food industry in Malaysia.
Aaker, D. A., Kumar, V., & Day, G. S. (2008). Marketing research. John Wiley & Sons.
Al-Mamun, C. A., & Hasan, M. N. (2017). Factors affecting employee turnover and sound retention strategies in business organization: a conceptual view. Problems and Perspectives in Management, 15(1), 63-71.
Alkahtani, A. H. (2015). Investigating factors that influence employees’ turnover intention: a review of existing empirical works. International Journal of Business and Management, 10(12), 152-166.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational and organizational psychology, 63(1), 1-18.
Allen, T. (2017). Effects of human resource factors on employee retention in the quick- service industry. Honor Theses, University of North Georgia.
Arshad, H., & Puteh, F. (2015). Determinants of Turnover Intention among Employees. Journal of Administrative Science, 12(2), 1-15.
Atef, G., El Leithy. W., and Al-Kalyoubi. M. (2017). Factors Affecting Employees’ Turnover Intention. International Business Management, 11(1), 118-130.
Babakus, E., & Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Services Research, 26(6), 767–786.
Bakar, A.M.F.A., Anuar, J., Alias, M.A.M., & Mohamad, T. (2017). University students’ perception on the fast food industry service quality in Terengganu. Journal of Tourism, Hospitality & Culinary Arts, 9(2), 551-560.
Beehr, T. A., Glaser, K. M., Canali, K. G., & Wallwey, D. A. (2001). Back to basics: Re- examination of demand-control theory of occupational stress. Work & Stress, 15(2), 115-130.
Bluedorn, A. C. (1982). A unified model of turnover from organizations. Human relations, 35(2), 135-153.
Bureau of Labour Statistics (2017). Employed workers leaving the labor force: an analysis of recent trends. Available: https://www.bls.gov/opub/mlr/2017/article/employed-workers-leaving-the-labor- force-an-analysis-of-recent-trends.htm.
Chen, P., Sparrow, P., & Cooper, C. (2016). The relationship between person- organization fit and job satisfaction. Journal of Managerial Psychology, 31(5), 946-959.
Chepchumba, T. R., & Kimutai, B. D. (2017). The relationship between employee compensation and employee turnover in small businesses among safaricom dealers in eldoret municipality, kenya. International Journal of Economics, Commerce and Management, 5(2), 490-501.
Choong, S. N., Leong, C. J., Leong, W. X., Loh, F. Y., & Teo, K. L. (2013). A study of employees’ turnover intention among generation Y in fast food industry. Available: http://eprints.utar.edu.my/1025/1/BA-2013-0705291-1.pdf.
Covella, G. A. (2017). Person-job fit and person-organization fit influence on turnover intention: A mixed model approach. Doctoral dissertation, Trident University International.
Cross, D. D. (2017). Employee Retention Strategies in the Fast Food Industry .Doctoral dissertation, Walden Universiti.
Deery, S., Walsh, J., Zatzick, C. D., & Hayes, A. F. (2017). Exploring the relationship between compressed work hours satisfaction and absenteeism in front-line service work. European Journal of Work and Organizational Psychology, 26(1), 42-52.
Department of Statistics Malaysia. (2017). The Revenue for Services Sector Increased 9.3 per cent or RM387.8 billion in the Third Quarter 2017. Available: https://www.dosm.gov.my/v1/index.
Divakar, J. (2015). Factors leading to work stress and its impact on employee performance. A case study of Reliance Fresh, India. Doctoral dissertation, Dublin Business School.
Euromonitor (2017). Consumer Food Service in Malaysia. Available: http://www.euromonitor.com.
Farooqui, M. S., & Nagendra, A. (2014). The impact of person organization fit on job satisfaction and performance of the employees. Procedia Economics and Finance, 11(1), 122-129.
Fast Food Industry Analysis (2018). Fast Food Industry Analysis 2018 - Cost & Trends. Available: https
In-Text Citation: (Adnan, Rahman, & Ahmad, 2018)
To Cite this Article: Adnan, A. M., Rahman, A. E. A., & Ahmad, R. (2018). Factors Influencing Turnover Intention among Fast Food Restaurant Managers. International Journal of Academic Research in Business and Social Sciences, 8(17), 195–210.
Copyright: © 2018 The Author(s)
Published by Human Resource Management Academic Research Society (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode