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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Relationship between Perceived Corporate Social Responsibility and Emotional Labor: A Literature Review Study

Luo Guoyu, Mohd Anuar bin Arshad, Cao Shuxia

http://dx.doi.org/10.6007/IJARBSS/v14-i2/20679

Open access

Emotional labor holds significant importance in contemporary work environments, encompassing the processes through which employees manage and express emotions in the workplace. It plays a crucial role in maintaining client relations, enhancing job efficiency, and shaping organizational image. Emotional labor not only influences individual work experiences and well-being but is also directly linked to organizational success. This study aims to explore the relationship between perceived corporate social responsibility (CSR) and emotional labor through a comprehensive review of existing literature. Research findings suggest that employees' perception of CSR may impact their emotional labor, wherein positive perceptions of both internal and external CSR practices by the organization may reduce surface-level emotional labor behaviors and increase deep-level emotional labor behaviors among employees. Understanding this relationship contributes to a deeper comprehension of the interactive dynamics between employees' emotional experiences at work and their perception of corporate social responsibility.

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(Guoyu et al., 2024)
Guoyu, L., Arshad, M. A. bin, & Shuxia, C. (2024). The Relationship between Perceived Corporate Social Responsibility and Emotional Labor: A Literature Review Study. International Journal of Academic Research in Business and Social Sciences, 14(2), 1426–1439.