ISSN: 2222-6990
Open access
Social commerce, as a digital shopping channel, encourages consumers to engage in online shopping through real-time interaction and information sharing. Although social commerce facilitates purchasing behavior, to date, few studies have explored the antecedents of switching behavior among social commerce users. This research aims to explore the antecedents that stimulate online consumers to develop information avoidance intentions and switching behavior in social commerce scenarios. Drawing on the theory of planned behaviour (TPB), a conceptual framework was developed to investigate the effects of perceived behavioral control, subjective norms, and information overload on social commerce consumers opt-out behaviors. The empirical testing of the survey sample (N=394) and the research hypotheses were executed using structural equation modeling. This study revealed that perceived behavioral control and attitudes towards information overload significantly increased social commerce consumers' information avoidance intentions, which in turn drove switching behavior. The mediating effect of information avoidance intention was significant, and it significantly mediated the relationship between attitudes towards information overload, perceived behavioral control, and switching behavior. However, the effect of subjective norms on information avoidance intention is insignificant, and there is no positive association between the two. This research extends the TPB theory by shedding light on the influencing factors of social commerce consumer switching behavior, and at the same time provides practical insights for the social commerce industry to gain knowledge about consumer information avoidance behavior.
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(Renming et al., 2024)
Renming, L., Hamid, A. B. A., Ya’akub, N. I., & Jiyu, S. (2024). Switching Behavior in Social Commerce: The Role of Perceived Behavioral Control, Information Overload and Avoidance Intentions. International Journal of Academic Research in Business and Social Sciences, 14(2), 1554–1566.
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