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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

The Latest Developments in Chatbots: A Bibliometric Review Over the Past 15 Years

Lin Ziyun, T. Ramayah, Shi Yubo

http://dx.doi.org/10.6007/IJARBSS/v15-i7/25456

Open access

The growing integration of chatbots across industries—including customer service, healthcare, education, and entertainment—has spurred extensive academic. This study aims to analyse current developments in chatbots. The information visualization software CiteSpace was used to analyse chatbot-related data on the Web of Science from 2010--2024, which spans 15 years and focuses on both macro- and microperspectives of representative keywords. The paper elucidates articles number of annual published, major, research directions, significant documents, and emerging frontiers in chatbot research through visualization analysis while also forecasting future development trends. This study shows the recent hotspots and research frontiers of chatbot and will provide important reference value for researchers, governments, and enterprises for the latest developments in chatbot research.

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Ziyun, L., Ramayah, T., & Yubo, S. (2025). The Latest Developments in Chatbots: A Bibliometric Review Over the Past 15 Years. International Journal of Academic Research in Business and Social Sciences, 15(7), 1635–1646.