ISSN: 2222-6990
Open access
The advancement of Smart Campus initiatives has become a strategic priority for higher education institutions seeking to enhance academic delivery, administrative efficiency, and overall campus experience. This study investigates the perception, readiness, expectations, and anticipated future satisfaction of students and staff toward Smart Campus development at Universiti Islam Melaka (Unimel). A quantitative approach was adopted using a structured questionnaire distributed to 120 respondents, comprising both students and staffs. The instrument measured four key constructs using a five-point Likert scale and demonstrated strong internal reliability. Descriptive statistical analysis revealed consistently high mean scores across all constructs, indicating positive perceptions, strong technological readiness, clear expectations of smart campus features, and optimistic future satisfaction. The findings suggest that UniMel’s community is well prepared for Smart Campus implementation, particularly in terms of digital skills, acceptance of smart systems, and support for integrated digital services. This study provides institution-specific empirical evidence to support strategic planning and contributes to informed decision-making for the development of a sustainable, user-oriented Smart Campus ecosystem.
Abu Bakar, M. R. (2025). A systematic review of smart campus initiatives in transforming higher education institutions. Journal of Information and Knowledge Management, 15(SI2), 176–188. https://doi.org/10.24191/jikm.v15iSI2.8289
Al Akbar, H. (2023). Guidance in designing a smart campus: A systematic literature review. Procedia Computer Science, 225, 1234–1244.
Elbertsen, M., Kok, H., & Salimi, N. (2025). Designing the future smart campus: Integrating key elements to enhance user experience. Journal of Science and Technology Policy Management, 16(10), 117–134. https://doi.org/10.1108/JSTPM-10-2024-0414
Hussain, A., Mkpojiogu, E. O., & Kamal, F. M. (2020). The usability of a smart campus: A systematic literature review. Journal of Engineering Science and Technology, 15(2), 1005–1021.
Imbar, R. V., Supangkat, S. H., Langi, A. Z. R., & Arman, A. A. (2022). Development of a smart campus framework. World Transactions on Engineering and Technology Education, 20(4), 292–296.
Martins, P., Lopes, S. I., Rosado da Cruz, A. M., & Curado, A. (2021). Towards a smart & sustainable campus: An application-oriented architecture to streamline digitization and strengthen sustainability in academia. Sustainability, 13(6), 3189. https://doi.org/10.3390/su13063189
Mukhlasin, A. (2024). Smart cities-based learning innovation in growing the character of love for the motherland through Islamic education material content. Jurnal Maw’izah, 7(1), 42–53.
Musa, M., Ismail, M. N., & Md Fudzee, M. F. (2021). A survey on smart campus implementation in Malaysia. JOIV: International Journal on Informatics Visualization, 5(1), 51–56. https://doi.org/10.30630/joiv.5.1.434
Mustafa, M. F., Mohd Isa, M. R., Abdul Rauf, U. F., Ismail, M. N., Mohd Shukran, M. A., Khairuddin, M. A., Wahab, N., & Mohd Safar, N. Z. (2021). Student perception study on smart campus: A case study on higher education institution. Malaysian Journal of Computer Science.
Nguyen, T., Pham, L., & Pham, H. (2020). Readiness for digital transformation: A survey of higher education students. International Journal of Educational Technology in Higher Education, 17(1), 1–18. https://doi.org/10.1186/s41239-020-00215-x
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4), 420–450.
Rahim, F. A. M., Chuing, L. S., & Obaidellah, U. H. (2021). A review on smart campus concept and application towards enhancing campus users’ learning experiences. International Journal of Property Sciences, 11(1), 1–16. https://doi.org/10.22452/ijps.vol11no1.1
Rawi, R., Mohd Isa, M. R., Ismail, M. N., Abu Bakar Sajak, A., & Mustafa, A. (2023). Preliminary study: The readiness of WLAN infrastructure at Malaysian higher education institutes to support smart campus initiative. JOIV: International Journal on Informatics Visualization.
Setiawan, Z. (2024). Development of smart campus in improving the quality of learning. In A. Kusumastuti et al. (Eds.), Proceedings of the 5th Vocational Education International Conference (VEIC 2023) (pp. 979–986). Atlantis Press.
Ismail, R., Ishak, N., Zainol, N., Rahman, S. A., Rahman, N. A. A., & Aboobaider, B. M. (2025). A Study on Perception, Readiness, Expectations, and Future Satisfaction toward Smart Campus Development at Universiti Islam Melaka (Unimel). International Journal of Academic Research in Business and Social Sciences, 15(12), 2551–2560.
Copyright: © 2025 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode