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International Journal of Academic Research in Business and Social Sciences

Open Access Journal

ISSN: 2222-6990

Application of Flexible Working Arrangements at Wasiyyah Shoppe Berhad and its Implication to Employees’ Well-Being

Ariffin Bin Sabirin, Mazuwin Binti Haja Maideene

http://dx.doi.org/10.6007/IJARBSS/v15-i12/27373

Open access

This paper presents a reflective account of a pilot implementation of Flexible Working Arrangements (FWAs) within the Shariah Department of Wasiyyah Shoppe Berhad, a Shariah-compliant Islamic estate planning company in Malaysia. The organization manages more than 100,000 clients and employs a workforce largely made up of women and millennials. Increasing work demands, informal flexible practices, and post-pandemic pressures have contributed to burnout, mental strain, and work–life imbalance. To respond to these challenges, a single-cycle Participatory Action Research (PAR) project was conducted with 18 Shariah Department employees. The study combined surveys, focus group discussions (FGDs), and collaborative policy design to formalize FWAs that were previously applied in an ad hoc way, particularly during and after the COVID-19 pandemic. The pilot documented the shift from unstructured work-from-home (WFH) practices to a structured FWA policy, and examined its implications for employee well-being, motivation, work–life balance, and perceptions of trust and empowerment. Findings indicate that structured FWAs, co-designed with employees and supported by leadership, can enhance morale, work–life integration, and perceived trust without compromising organizational objectives. The pilot provides a basis for possible organization-wide adoption and offers insights for other Shariah-compliant, service-based organizations in Southeast Asia seeking to align FWAs with ESG aspirations and cultural values.

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