ISSN: 2222-6990
Open access
Emotional intelligence (EI) significantly influences employee performance across various industries. In Pakistan’s telecom sector, considered by technological advancements and strong competition, EI's role is particularly dominant. This study employs the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method to analyze EI's impact on employee performance. Findings direct that higher EI levels correlate with improved job satisfaction, leadership effectiveness, teamwork, and customer service quality, thereby enhancing overall organizational performance (Matta & Alam, 2023; Iswantir et al., 2024). This review aims to provide actionable insights for telecom organizations seeking to enhance workforce efficiency and adapt to the challenges of digital transformation.
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