ISSN: 2222-6990
Open access
This study examines how information governance (IG) and data integration capability (DIC) relate to decision information use (DIU) through information quality (IQ) among small and medium-sized enterprises (SMEs) in Selangor, Malaysia. Drawing on Organisational Information Processing Theory, the research distinguishes arrangements for managing and reconciling inventory records from their perceived quality and subsequent use in replenishment decisions. Survey responses from 360 SME participants, recruited through purposive sampling in October 2026, were analysed using four-item construct composites, measurement diagnostics and standardised ordinary least squares regressions with 2,000-resample percentile bootstrap intervals. IG (? = 0.344) and DIC (? = 0.335) were positively associated with IQ, explaining 29.6% of its variation. IQ was associated with DIU (? = 0.451; R² = 0.204). The respective product-of-coefficients indirect associations were 0.155 and 0.151, with confidence intervals excluding zero. The findings support a decision-specific statistical linkage among information arrangements, perceived quality and reported use, without establishing causal mediation or objective improvements in inventory performance.
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