Journal Screenshot

International Journal of Academic Research in Economics and Management Sciences

Open Access Journal

ISSN: 2226-3624

The Influence of Impulse Purchase on Fashion Enthusiasts’ Return Behaviour: The Case of Douyin Live-Streaming Purchase in Shandong, China

Ying Xiao Fang, Asif Mahbub Karim

http://dx.doi.org/10.6007/IJAREMS/v14-i3/26626

Open access

This conceptual paper develops an integrated framework to explain return behavior among Douyin fashion consumers by combining Expectation-Confirmation Theory and Trust Theory. It explores how impulse purchase intentions, shaped by emotionally charged live-streaming environments, lead to post-purchase regret and strategic returns. The model identifies trust in platform refund policies as a key moderator, influencing the likelihood of return behaviour. Focusing on Shandong Province, where rising incomes coincide with declining apparel spending, the paper addresses underexplored regional dynamics and proposes hypotheses for future empirical validation. Findings contribute to digital commerce literature by offering a culturally contextualized, emotionally grounded, and platform-specific perspective.

100EC (2024, November 19). Out of 2,000 pieces of clothing shipped, 1,500 were returned - Women's fashion live streams face return rates as high as 80%. 100EC. https://www.100ec.cn/detail--6644301.html
Ahmed, W., Huma, S., & Ali, S. U. (2024). Influence of return convenience on young buyers’ repurchase intentions. Young Consumers, 25(2), 149-169. https://doi.org/10.1108/YC-02-2023-169
Chen, W. K., Chen, C. W., & Lin, Y. C. (2023). Understanding the influence of impulse buying toward consumers’ post-purchase dissonance and return intention: an empirical investigation of apparel websites. Journal of Ambient Intelligence and Humanized Computing, 1-14. https://doi.org/10.1007/s12652-020-02333-z
China News (2024, December 6). E-commerce return wave cripples women's fashion industry. China News. http://m.chinanews.com/wap/detail/chs/zw/10331748.shtml
Das, D., & Dutta, P. (2022). Product return management through promotional offers: The role of consumers’ loss aversion. International Journal of Production Economics, 251, 108520. https://doi.org/10.1016/j.ijpe.2022.108520
DFCFW (2020). 2020 China Live E-Commerce Industry Research Report. https://pdf.dfcfw.com/pdf/H3_AP202012041436556022_1.pdf?1607092275000.pdf
Duan, Y., & Song, J. (2024). The adoption of live streaming channel considering impulse buying and product returns. International Journal of Production Economics, 274, 109295. https://doi.org/10.1016/j.ijpe.2024.109295
Febrilia, I., Rahmi, R., Lada, S., & Chekima, B. (2024). Online impulse buying: Investigating the role of e-commerce attributes, customer motivation, and urge to buy impulsively. The Journal of Behavioral Science, 19(1), 95-108.
Feng, X., Rong, Y., Tian, X., Wang, M., & Yao, Y. (2024). When persuasion is too persuasive: An empirical analysis of product returns in livestream e-commerce. Production and Operations Management, 10591478231224949. https://doi.org/10.1177/10591478231224949
Golalizadeh, F., Ranjbarian, B., & Ansari, A. (2023). Impact of customer’s emotions on online purchase intention and impulsive buying of luxury cosmetic products mediated by perceived service quality. Journal of Global Fashion Marketing, 14(4), 468-488. https://doi.org/10.1080/20932685.2023.2205869
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203
Han, M. C. (2023). Checkout button and online consumer impulse-buying behavior in social commerce: A trust transfer perspective. Journal of Retailing and Consumer Services, 74, 103431. https://doi.org/10.1016/j.jretconser.2023.103431
Ho, V. T. (2022). Motivation impulses customers' online shopping intention via cashback and rewards mobile applications. Independent Journal of Management & Production, 13(5), 1235-1255. https://doi.org/10.14807/ijmp.v13i5.1740
Huang, Y., & Suo, L. (2021). Factors affecting Chinese consumers’ impulse buying decision of live streaming E-commerce. Asian Social Science, 17(5), 16-32. https://doi.org/10.5539/ass.v17n5p16
Islam, M. T., Hossain, M. I., Saleh, R. A., Kumar, J., & Konar, R. (2024). Facebook Reviews and Consumers’ Food Purchase Behaviour in Cloud Kitchens: The Moderating Role of Product Knowledge. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 13(1), 127-146.
Kaushik, V., Kumar, A., Gupta, H., & Dixit, G. (2022). Modelling and prioritizing the factors for online apparel return using BWM approach. Electronic Commerce Research, 1-31.
Kim, M. J., & Jung, S. (2025). Coping with Online Reviews-The Effects of Fashion Firms' Failure and Response Types. Journal of the Korean Society of Clothing and Textiles, 49(1), 49-64. DOI:10.5850/JKSCT.2025.49.1.49
Kumar, S., & Taneja, N. (2024). Enchanted but regretful: exploring the impact of flow induced impulse buying and return intention in the domain of live streaming commerce. Journal of Small Business Strategy, 34(2), 78-94. https://doi.org/10.53703/001c.117663
Li, R., Liao, C., & Shi, D. (2024). Online Retailing with Instant Return Credit. Available at SSRN 4975151.
Lina, Y., Hou, D., & Ali, S. (2022). Impact of online convenience on generation Z online impulsive buying behavior: The moderating role of social media celebrity. Frontiers in Psychology, 13, 951249. https://doi.org/10.3389/fpsyg.2022.951249
Linh, D. T., & Park, M. J. (2025). Influence of Host’s Selling Strategy on Customers’ Product Return Intention in Livestreaming Online Commerce. Journal of Internet Commerce, 1-32. https://doi.org/10.1080/15332861.2025.2489561
Liu, B., Zhu, W., Shen, Y., Chen, Y., Wang, T., Chen, F., Liu, M W. & Zhou, S. H. (2022). A study about return policies in the presence of consumer social learning. Production and Operations Management, 31(6), 2571-2587. https://doi.org/10.1111/poms.13703
Liu, H., & Liang, J. (2025). A Study on the Factors Influencing Chinese Costume Consumers Utilizing Live Streaming Platforms to Purchase Products: A Case Study of Douyin. Journal of Theoretical and Applied Electronic Commerce Research, 20(1), 38. https://doi.org/10.3390/jtaer20010038
Lysenko-Ryba, K. (2021). The impact of impulsive buying on customer returns. International Journal for Quality Research, 15(3), 857. https://doi.org/10.24874/IJQR15.03-11
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734.
Miranda, S., Borges?Tiago, M. T., Tiago, F., & Tu, X. (2024). To buy or not to buy? The impulse buying dilemma in livestream shopping. Psychology & Marketing, 41(5), 989-1005. https://doi.org/10.1002/mar.21967
News.CN (2025, March 7). "Store-based live streaming" opens a new growth path for e-commerce live streaming. Xinhuanet. http://www.news.cn/politics/20250307/dc45b54cbc344d12ab468a840018b4b2/c.html
Obukhovich, S., Sipilä, J., & Tarkiainen, A. (2024). Post?purchase effects of impulse buying: A review and research agenda. Journal of Consumer Behaviour, 23(3), 1512-1527. https://doi.org/10.1002/cb.2287
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 17(4), 460-469. https://doi.org/10.1177/002224378001700405
Ong, T. S., Teh, B. H., Kasbun, N. F., Mahroeian, H., & Hossain, M. I. (2020). Electronic commerce adoption among Malaysian SMEs. Journal of critical reviews, 7(19), 555-565.
Qi, D. (2024). Understanding and addressing consumer post-purchase dissonance in e-commerce: influential factors and effective measurements. Advances in Economics, Management and Political Sciences, 108, 15-21. https://doi.org/10.54254/2754-1169/89/20241919
Rese, A., & Pan, Y. (2023). Effects of live streaming commerce on returns and measures for return avoidance from a customer's perspective. Marketing ZFP-Journal of Research & Management, 45(4). https://doi.org/10.15358/0344-1369-2023-4-14
Rosely, N., Sakarji, S. R., Thani, A. K. A., & Beta, R. M. D. M. (2024). " Sorry, I couldn't give up shopping!" How live streaming urge consumers towards impulsive fast fashion purchases. Global Business and Management Research, 16(2s), 330-343.
Shandong Provincial Bureau of Statistics (2024). Shandong Statistical Yearbook. http://tjj.shandong.gov.cn/col/col6279/index.html
Sina (2025, March 28). The puzzle of China’s E-commerce GMV: Who are the real top three in the industry?. Sina News. https://finance.sina.com.cn/jjxw/2025-03-28/doc-inerexcr1273881.shtml#:~:text=%E6%A0%B9%E6%8D%AE%E5%9B%BD%E5%AE%B6%E7%BB%9F%E8%AE%A1%E5%B1%80%E6%95%B0%E6%8D%AE,%E4%BA%863.5%E4%B8%87%E4%BA%BF%E5%85%83%E3%80%82
Stöcker, B., Baier, D., & Brand, B. M. (2021). New insights in online fashion retail returns from a customers’ perspective and their dynamics. Journal of Business Economics, 91(8), 1149-1187. https://doi.org/10.1007/s11573-021-01032-1
Tobon, S., & Abril, C. (2024). Game on: curbing impulse buying and returns in apparel e-tailers. Review of Managerial Science, 1-35. https://doi.org/10.1007/s11846-024-00808-3
Verhagen, T., & Van Dolen, W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & management, 48(8), 320-327. https://doi.org/10.1016/j.im.2011.08.001
Wei, Z., Lee, L. H., Tong, W., Xu, X., Zhang, C., Qu, H., & Hui, P. (2025). “I Can’t Even Recall What I Bought”: How Design Influences Impulsive Buying in Douyin Live Sales. International Journal of Human–Computer Interaction, 1-18. https://doi.org/10.1080/10447318.2025.2483856
Wood, S. L. (2001). Remote purchase environments: The influence of return policy leniency on two-stage decision processes. Journal of Marketing Research, 38(2), 157-169. https://doi.org/10.1509/jmkr.38.2.157.18847
Xu, W., Zhang, X., Chen, R., & Yang, Z. (2023). How do you say it matters? A multimodal analytics framework for product return prediction in live streaming e-commerce. Decision Support Systems, 172, 113984. https://doi.org/10.1016/j.dss.2023.113984
Zhang, W., Leng, X., & Liu, S. (2023). Research on mobile impulse purchase intention in the perspective of system users during COVID-19. Personal and Ubiquitous Computing, 1-9.
Zhang, X., Cheng, X., & Huang, X. (2023). “Oh, My God, Buy It!” Investigating impulse buying behavior in live streaming commerce. International Journal of Human–Computer Interaction, 39(12), 2436-2449. https://doi.org/10.1080/10447318.2022.2076773

Fang, Y. X., & Karim, A. M. (2025). The Influence of Impulse Purchase on Fashion Enthusiasts’ Return Behaviour: The Case of Douyin Live-Streaming Purchase in Shandong, China. International Journal of Academic Research in Economics and Management Sciences, 14(3), 838–848.