Investigating the Role of Motivational Factors and Job-Hopping Attitudes on Turnover Intentions of Gen Y Hotel Employees AUTHORS: Mohamad Abdullah Hemdi, Fatin Hanani Buang, Olimjon Saidmamatov Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018 PAGES: 1-13 DOI: 10.6007/IJARBSS/v8-i15/5089 Abstract Full Text PDF Article Detail Open Access
Relationship between Organizational Culture and Job Loyalty among Five-star and Four-star Hotel Employees AUTHORS: Nur Shifa Mohd Razali, Mohd Salehuddin Mohd Zahari, Tuan Ahmad Tuan Ismail, Abdul Rahem Jasim Received: 29 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 19 Dec, 2018 PAGES: 14-32 DOI: 10.6007/IJARBSS/v8-i15/5090 Abstract Full Text PDF Article Detail Open Access
The Effect of Service Delivery Failures on Service Recovery: A Causal Study AUTHORS: Zulhan Othman, Mohd Salehuddin Mohd Zahari, Salleh Mohd Radzi, Tuan Ahmad Tuan Ismail, Hairul Nizwan Abdul Majid Received: 31 Dec, 2018 | Revised: 31 Dec, 2018 | Published: 23 Dec, 2018 PAGES: 33-48 DOI: 10.6007/IJARBSS/v8-i15/5091 Abstract Full Text PDF Article Detail Open Access
The Influence of Empowerment, Rewards, and Training on Service Recovery Performance among Frontline Hotel Employees in Malaysia AUTHORS: Norhamizan Hamir, Issham Ismail, Mohd Salehuddin Mohd Zahari, Dahlan Abdullah Received: 29 Sep, 2018 | Revised: 01 Dec, 2018 | Published: 30 Dec, 2018 PAGES: 49-67 DOI: 10.6007/IJARBSS/v8-i15/5092 Abstract Full Text PDF Article Detail Open Access
Perceived Privacy Concern, Affective Relationship Trust and Relationship Risk in Airlines Brand Online Community: The Moderating Role of Perceived Benefit and Risk-Taking Behavior AUTHORS: Anderson Ngelambong, Norfezah Md Nor, Dahlan Abdullah, Saiful Bahri Mohd Kamal Received: 24 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 30 Dec, 2018 PAGES: 68-81 DOI: 10.6007/IJARBSS/v8-i15/5093 Abstract Full Text PDF Article Detail Open Access
The Interplay between Relationship Quality, Perceived Relationship Benefit and Word of Mouth Engagement: A Hierarchical Component Model Perspective AUTHORS: Anderson Ngelambong, Hashim Fadzil Ariffin, Silverina Kibat, Zaharah Mohamed Rani, Johanna Adlin Ahmad Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018 PAGES: 82-94 DOI: 10.6007/IJARBSS/v8-i15/5094 Abstract Full Text PDF Article Detail Open Access
HPWS Implementation in Five-star Hotels: Why Employees' Perception Matter? AUTHORS: Mohd Faeez Saiful Bakhtiar, Salleh Mohd Radzi, Norzuwana Sumarjan, Nor Adila Kedin, Abdul Aziz Azdel Received: 07 Nov, 2018 | Revised: 16 Dec, 2018 | Published: 31 Dec, 2018 PAGES: 95-108 DOI: 10.6007/IJARBSS/v8-i15/5095 Abstract Full Text PDF Article Detail Open Access
The Customer’s Perception towards Shariah-Compliant Hotel in Malaysia AUTHORS: Nor Asikin Shaharuddin, Suhailah Kassim, Asliza Mohd Yusof, Norida Abu Bakar, Nurul Azlinda Chek Talib Received: 27 Sep, 2018 | Revised: 30 Oct, 2018 | Published: 23 Dec, 2018 PAGES: 109-130 DOI: 10.6007/IJARBSS/v8-i15/5096 Abstract Full Text PDF Article Detail Open Access
Users’ Satisfaction with Mass Rapid Transit and the Effect of Different Genders and Trip Purposes AUTHORS: Chew Sze-Siong, Azwin Aksan Received: 12 Nov, 2018 | Revised: 17 Dec, 2018 | Published: 31 Dec, 2018 PAGES: 131-145 DOI: 10.6007/IJARBSS/v8-i15/5097 Abstract Full Text PDF Article Detail Open Access
Enhancing the Role of Innovation towards Employee Job Performance at Malaysian Hotels AUTHORS: Siti Hajar Zakariah, Artinah Zainal, Fadzilah Mohd Shariff Received: 25 Oct, 2018 | Revised: 17 Nov, 2018 | Published: 31 Dec, 2018 PAGES: 146-159 DOI: 10.6007/IJARBSS/v8-i15/5098 Abstract Full Text PDF Article Detail Open Access
Hotel Booking Websites and their Impact on E-Satisfaction and E-Loyalty: Analysis on Utilitarian and Hedonic Features AUTHORS: Saiful Bahri Mohd Kamal, Dahlan Abdullah, Norfezah Md Nor, Anderson Ngelambong, Khairil Anuar Bahari Received: 26 Oct, 2018 | Revised: 19 Nov, 2018 | Published: 26 Dec, 2018 PAGES: 160-177 DOI: 10.6007/IJARBSS/v8-i15/5099 Abstract Full Text PDF Article Detail Open Access
Determinant of Web-Technology and e-Business adoption among SMEs Travel Agencies in Malaysia AUTHORS: Nor Asikin Shaharuddin, Azmawani Abd.Rahman, Yuhanis Abdul Aziz, Suhailah Kassim Received: 03 Nov, 2018 | Revised: 11 Dec, 2018 | Published: 31 Dec, 2018 PAGES: 178-200 DOI: 10.6007/IJARBSS/v8-i15/5100 Abstract Full Text PDF Article Detail Open Access
Interactive Learning Online: A Case Study of Front Office Teaching and Learning in Higher Learning Institution in Malaysia AUTHORS: Pakyuan Woo, Aslinda Mohd Shahril, Ezwani Azmi, Hafizah Rosli Received: 17 Oct, 2018 | Revised: 29 Dec, 2018 | Published: 22 Sep, 2018 PAGES: 201-211 DOI: 10.6007/IJARBSS/v8-i15/5101 Abstract Full Text PDF Article Detail Open Access
A Study of Factors which Influence Energy Efficiency in Medium-Sized Hotels: A Case of a Four-Star Hotel in Kuala Lumpur AUTHORS: Kang Xiao Xin, Kan Lye Leng Received: 18 Oct, 2018 | Revised: 30 Nov, 2018 | Published: 31 Dec, 2018 PAGES: 212-232 DOI: 10.6007/IJARBSS/v8-i15/5102 Abstract Full Text PDF Article Detail Open Access
Hotel Website Quality Perceived Values and Behavioral Loyalty among Baby Boomers: A Conceptual Paper AUTHORS: Nur Syahira Bibit, Muhammad Izzat Zulkifly, Mohd Noor Ismawi Ismail, Mohd Hafiz Mohd Hanafiah Received: 16 Oct, 2018 | Revised: 25 Nov, 2018 | Published: 31 Dec, 2018 PAGES: 233-249 DOI: 10.6007/IJARBSS/v8-i15/5103 Abstract Full Text PDF Article Detail Open Access
A Framework for Evaluating Management’s Environmental Commitment toward Green Practices AUTHORS: Lee-Peng Ng, Lok-Sin Kuar, Yuen-Onn Choong, I-Chi Chen, Sok-Yee Teoh Received: 30 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 29 Dec, 2018 PAGES: 250-262 DOI: 10.6007/IJARBSS/v8-i15/5104 Abstract Full Text PDF Article Detail Open Access
Preliminary Investigation of Environmental Practices among Homestay Operators AUTHORS: Nur Farihin Abd Hadi Khan, Yuhanis Abdul Aziz, Rusmawati Saad, Azmawani Abd. Rahman Received: 18 Oct, 2018 | Revised: 30 Nov, 2018 | Published: 30 Dec, 2018 PAGES: 263-276 DOI: 10.6007/IJARBSS/v8-i15/5105 Abstract Full Text PDF Article Detail Open Access
Validating the Measuring Instrument for Determinants of Guest Perceived Value in Peer-to-Peer Accommodation in Malaysia: A Pilot Study AUTHORS: Izyanti Awang Razli, Salamiah A. Jamal, Mohd Salehuddin Mohd Zahari Received: 19 Oct, 2018 | Revised: 07 Nov, 2018 | Published: 29 Dec, 2018 PAGES: 277-285 DOI: 10.6007/IJARBSS/v8-i15/5106 Abstract Full Text PDF Article Detail Open Access
The Application of Team-Based Learning in an Event Management Course AUTHORS: Nur’Hidayah Che Ahmat, Ahmad Hidayat Ahmad Ridzuan, Nor Syafinaz Mohamad Zuki, Haslindawati Mahmud Received: 30 Oct, 2018 | Revised: 23 Nov, 2018 | Published: 29 Dec, 2018 PAGES: 286-301 DOI: 10.6007/IJARBSS/v8-i15/5107 Abstract Full Text PDF Article Detail Open Access
Awareness of Good and Service Tax (GST) and Spending Behaviour among Malaysian Travelers during Holiday AUTHORS: Salamiah A Jamal, Nor Azah Mustapha, Norhaida Mohd Khairi, Mohamad Khairi Alwi Received: 09 Oct, 2018 | Revised: 29 Nov, 2018 | Published: 29 Dec, 2018 PAGES: 302-314 DOI: 10.6007/IJARBSS/v8-i15/5108 Abstract Full Text PDF Article Detail Open Access
Graduate Attributes, Outcomes of Volunteering and Graduate Employability: The Case of Mice Event Volunteers AUTHORS: Hassnah Wee, Nur Adlinna Mohamed, Norliza Aminudin, Norshiha Saidin Received: 14 Nov, 2018 | Revised: 21 Dec, 2018 | Published: 31 Dec, 2018 PAGES: 315-330 DOI: 10.6007/IJARBSS/v8-i15/5109 Abstract Full Text PDF Article Detail Open Access
Exploring the Competencies Perceived by the Hospitality Undergraduates in Public and Private Universities AUTHORS: Siti Fatimah Mohamad, Mohammad Nazrin Osman, Farah Adibah Che Ishak Received: 30 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 26 Dec, 2018 PAGES: 331-349 DOI: 10.6007/IJARBSS/v8-i15/5110 Abstract Full Text PDF Article Detail Open Access
Industry 4.0: Teaching Preferences, Perceptions, and Challenges among Tourism and Hospitality Academicians AUTHORS: Azila Azmi, Nur’Hidayah Che Ahmad, Kalsom Kayat, Dahlan Abdullah, Dahlan Abdullah, Hanani Ahmad Zubir Received: 06 Oct, 2018 | Revised: 30 Nov, 2018 | Published: 31 Dec, 2018 PAGES: 350-365 DOI: 10.6007/IJARBSS/v8-i15/5111 Abstract Full Text PDF Article Detail Open Access
A Proposed Framework on Turnover Intention among Nursing Home Nurses AUTHORS: Nurul Hafizah Mohd Yasin, Razli Che Razak, Hasif Rafidee Hasbollah, Mohammad Afizul Mohammad Received: 29 Oct, 2018 | Revised: 03 Dec, 2018 | Published: 31 Dec, 2018 PAGES: 366-377 DOI: 10.6007/IJARBSS/v8-i15/5112 Abstract Full Text PDF Article Detail Open Access
The Influence of Competitive Remuneration, Comprehensive Training Program and Organizational Brand Factors on Students' Internship Placement Selection AUTHORS: Nur Atiqah Lokman, Nur Amira Farzana Yusuf, Jazira Anuar, Noralisa Ismail Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018 PAGES: 378-386 DOI: 10.6007/IJARBSS/v8-i15/5113 Abstract Full Text PDF Article Detail Open Access
Utilization of Plantain Peel Flour (Musa Paradisiaca L. AAB) in the Making of Dadar Gulung Skin (Kuih Ketayap) AUTHORS: Selvi Novianti, Made Citra Yuniastuti Received: 29 Oct, 2019 | Revised: 20 Nov, 2019 | Published: 27 Dec, 2019 PAGES: 387-394 DOI: 10.6007/IJARBSS/v8-i15/6037 Abstract Full Text PDF Article Detail Open Access