ISSN: 2225-8329
Open access
The performance of medical records in Indonesian hospitals is still low, as evidenced by the achievement of waiting times and the provision of outpatient files that are below the SNARS target, as well as the completeness of filling out files 24 hours after service, which is also low. Other obstacles such as non-standard filling of medical records, poor file management, and inadequate infrastructure also contribute to this. Patient data security in electronic medical record systems also remains a concern. The population in this study consists of medical record staff at Pekanbaru City Government Hospitals, totaling 105 individuals from four hospitals selected through total sampling. The research data was analyzed using the Partial Least Square analysis technique with the SmartPLS program. The results of the study indicate that workload significantly affects employee satisfaction and performance, while job satisfaction also mediates the effect of workload on performance. Competence affects job satisfaction but not performance.
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