ISSN: 2226-6348
Open access
This research explores the innovative intersection of technology, psychology, and user-centric design in the development of a complaint application tailored for student accommodation facilities. Recognizing the evolving landscape of higher education, the study focuses on addressing challenges in the current complaint resolution systems by integrating persuasive principles into the application design. This research aims to design a complaint application for student accommodation facilities that optimizes user engagement and enhances the overall experience by strategically incorporating persuasive design principles. The application design focuses around user psychology, creating a seamless and engaging interface that encourages active participation. The design aims to influence positive user behaviours, ultimately contributing to a collaborative and responsible complaint resolution culture within student accommodation facilities. The complaint application development takes place using Agile Model as a proof of the concept, ensuring that the persuasive design principles employed respect user autonomy and uphold responsible design practices. The iterative testing and optimization process allows for continuous refinement based on user feedback, ensuring the adaptability and effectiveness of the application over time. This research demonstrates a transformative solution to the challenges inherent in student accommodation complaint resolution. By integrating persuasive principles into the application design, it seeks to create a dynamic platform that not only meets the immediate needs of students but also contributes to a positive and supportive university environment.
Abd Rahman, M. ’Aqil, Mhd Salim, M. H., & Mohamad Ali, N. (2023). The evaluation of a persuasive learning tool using think-aloud protocol. International Journal of Advanced Computer Science and Applications, 14(6), 318–325.
Alqahtani, F., Orji, R., Riper, H., McCleary, N., Witteman, H., & McGrath, P. (2023). Motivation-based approach for tailoring persuasive mental health applications. Behaviour and Information Technology, 42(5), 569–595. https://doi.org/10.1080/0144929X.2022.2031296
Damayanti, N. R., Ali, N. M., & Lee, H. (2022). Exploring positive emotions and games technology among older adults with mild cognitive impairment. Journal of Theoretical and Applied Information Technology, 100(8), 2438–2449.
Daud, N. A., Redzuan, F., Nasruddin, Z. A., Ashaari, N. S., & Muda, Z. (2018). Persuasive web design for online Islamic education. Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017, 2017-Novem, 1–6. https://doi.org/10.1109/ICEEI.2017.8312455
Häkkä, M. (2019). Designing a persuasive mobile application for sharing food between students and restaurants. KTH Royal Institute Of Technology Master Thesis. http://www.diva-portal.org/smash/get/diva2:1305650/fulltext01.pdf
Ishak, I. S., Osman, S., Hassan, R. A., & Basaruddin, S. (2020). Sistem pengurusan aduan dan maklumbalas web serta aplikasi mudah alih untuk institut pengajian tinggi: Kajian kes di UNISEL. International Multidisciplinary Postgraduate Virtual Conference 2020.
Johan, E. J., Salleh, S. M., & Aziz, Z. A. (2021). Pendekatan teknologi persuasif memicu peningkatan motivasi pelajar menangani permasalahan ‘mati akal’ dalam penyelesaian tugasan makmal pengaturcaraan berorientasi objek. Jurnal Dunia Pendidikan, 3(4), 189–209. https://doi.org/10.55057/jdpd.2021.3.4.16
Kortmann, R., & Harteveld, C. (2009). Agile game development: lessons learned from software engineering. Learn to Game, Game to Learn, September. http://www.isaga2009.org/
Martínez-Ramos, S. A., Rodríguez-Reséndiz, J., Gutiérrez, A. F., Mendiola-Santíbañez, Sevilla-Camacho, P. Y., & D., J. (2021). The learning space as support to sustainable development . A revision of uses and design processes . Sustainability, 13, 11609.
Salleh, M. A. M., Basir, K., Salman, A., & Omar, N. H. (2018). Media sosial dalam transformasi sistem penyampaian dan kualiti maklumat kolej kediaman. Prosiding Konvensyen Kepengetuaan Dan Felo Penghuni Kolej Kediaman Universiti Awam Kebangsaan 2018, 206–217.
Murillo-Muñoz, F., Navarro-Cota, C., Juárez-Ramírez, R., Jiménez, S., Nieto Hipólito, J. I., Molina, A. I., & Vazquez-Briseno, M. (2021). Characteristics of a persuasive educational system: A systematic literature review. Applied Sciences, 11(21). https://doi.org/10.3390/app112110089
Omar, N. H., Rajikan, R., Long, A. S., & Wahab, J. A. (2018). Kekurangan kemudahan penginapan pelajar di kolej kediaman UKM: Berlaku adilkah terhadap mahasiswa?? Prosiding Konvensyen Kepengetuaan Dan Felo Penghuni Kolej Kediaman Universiti Awam Kebangsaan 2018, 93–102.
Othman, N. I., Mohamed, H., & Mat Zin, N. A. (2023). Serious games accessibility design model for low-vision children. Advances in Human-Computer Interaction, 2023. https://doi.org/10.1155/2023/9528294
Ravichandran, B. D., & Keikhosrokiani, P. (2022). A glance to develop an emotional-persuasive habit-change support mobile application for heart disease patients (BeHabit). Journal of Information Technology Management, 14, 141–162. https://doi.org/10.22059/JITM.2022.84890
Shafin, N. A., & Abdullah, N. H. (2018). Persuasive system practices in mobile application development. Journal of Physics: Conference Series, 1049(1), 12–14. https://doi.org/10.1088/1742-6596/1049/1/012025
Shafin, Nor Afifah, Saedudin, R. D. R., & Abdullah, N. H. (2020). Implementation of persuasive design principles in mobile application development: A Qualitative Study. Indonesian Journal of Electrical Engineering and Computer Science, 18(3), 1464–1473. https://doi.org/10.11591/ijeecs.v18.i3.pp1464-1473
Yusoff, S. A. M., Mohammad, W. A. W., & Mydin, A. M. (2022). Designing persuasive technology to personalise learning activities in fupla portal. SIG?: E-Learning@CS, 7–18.
Sathy, R., & Judi, H. M. (2025). Student Accommodation Facilities Application Design Based on Persuasive Principles. International Journal of Academic Research in Progressive Education and Development, 14(3), 1777–1788.
Copyright: © 2025 The Author(s)
Published by HRMARS (www.hrmars.com)
This article is published under the Creative Commons Attribution (CC BY 4.0) license. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this license may be seen at: http://creativecommons.org/licences/by/4.0/legalcode