Service Experience to Sustained Use: What Drives Re-Use Intention in the Courier, Express and Parcel Industry in Malaysia
AUTHORS: Normalini Md Kassim, Jasmine Yeap Ai Leen, Zhu Fei, Nurhafiza Binti Abdul Kader Malim
Received: 29 Jan, 2026 | Revised: 27 Feb, 2026 | Published: 24 Mar, 2026
PAGES: 962-986
DOI: 10.6007/IJAREMS/v15-i1/27801