Volume 8, Issue 15 (2018)

Issue 17

Issue 16

Issue 15

Issue 14

Issue 13

Issue 12

Issue 11

Issue 10

Issue 9

Issue 8

Issue 7

Issue 6

Issue 5

Issue 4

Issue 3

Issue 2

Issue 1

Investigating the Role of Motivational Factors and Job-Hopping Attitudes on Turnover Intentions of Gen Y Hotel Employees

AUTHORS: Mohamad Abdullah Hemdi, Fatin Hanani Buang, Olimjon Saidmamatov

Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 1-13

DOI: 10.6007/IJARBSS/v8-i15/5089

Open Access

Relationship between Organizational Culture and Job Loyalty among Five-star and Four-star Hotel Employees

AUTHORS: Nur Shifa Mohd Razali, Mohd Salehuddin Mohd Zahari, Tuan Ahmad Tuan Ismail, Abdul Rahem Jasim

Received: 29 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 19 Dec, 2018

PAGES: 14-32

DOI: 10.6007/IJARBSS/v8-i15/5090

Open Access

The Effect of Service Delivery Failures on Service Recovery: A Causal Study

AUTHORS: Zulhan Othman, Mohd Salehuddin Mohd Zahari, Salleh Mohd Radzi, Tuan Ahmad Tuan Ismail, Hairul Nizwan Abdul Majid

Received: 31 Dec, 2018 | Revised: 31 Dec, 2018 | Published: 23 Dec, 2018

PAGES: 33-48

DOI: 10.6007/IJARBSS/v8-i15/5091

Open Access

The Influence of Empowerment, Rewards, and Training on Service Recovery Performance among Frontline Hotel Employees in Malaysia

AUTHORS: Norhamizan Hamir, Issham Ismail, Mohd Salehuddin Mohd Zahari, Dahlan Abdullah

Received: 29 Sep, 2018 | Revised: 01 Dec, 2018 | Published: 30 Dec, 2018

PAGES: 49-67

DOI: 10.6007/IJARBSS/v8-i15/5092

Open Access

Perceived Privacy Concern, Affective Relationship Trust and Relationship Risk in Airlines Brand Online Community: The Moderating Role of Perceived Benefit and Risk-Taking Behavior

AUTHORS: Anderson Ngelambong, Norfezah Md Nor, Dahlan Abdullah, Saiful Bahri Mohd Kamal

Received: 24 Oct, 2018 | Revised: 21 Nov, 2018 | Published: 30 Dec, 2018

PAGES: 68-81

DOI: 10.6007/IJARBSS/v8-i15/5093

Open Access

The Interplay between Relationship Quality, Perceived Relationship Benefit and Word of Mouth Engagement: A Hierarchical Component Model Perspective

AUTHORS: Anderson Ngelambong, Hashim Fadzil Ariffin, Silverina Kibat, Zaharah Mohamed Rani, Johanna Adlin Ahmad

Received: 22 Sep, 2018 | Revised: 17 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 82-94

DOI: 10.6007/IJARBSS/v8-i15/5094

Open Access

HPWS Implementation in Five-star Hotels: Why Employees' Perception Matter?

AUTHORS: Mohd Faeez Saiful Bakhtiar, Salleh Mohd Radzi, Norzuwana Sumarjan, Nor Adila Kedin, Abdul Aziz Azdel

Received: 07 Nov, 2018 | Revised: 16 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 95-108

DOI: 10.6007/IJARBSS/v8-i15/5095

Open Access

The Customer’s Perception towards Shariah-Compliant Hotel in Malaysia

AUTHORS: Nor Asikin Shaharuddin, Suhailah Kassim, Asliza Mohd Yusof, Norida Abu Bakar, Nurul Azlinda Chek Talib

Received: 27 Sep, 2018 | Revised: 30 Oct, 2018 | Published: 23 Dec, 2018

PAGES: 109-130

DOI: 10.6007/IJARBSS/v8-i15/5096

Open Access

Users’ Satisfaction with Mass Rapid Transit and the Effect of Different Genders and Trip Purposes

AUTHORS: Chew Sze-Siong, Azwin Aksan

Received: 12 Nov, 2018 | Revised: 17 Dec, 2018 | Published: 31 Dec, 2018

PAGES: 131-145

DOI: 10.6007/IJARBSS/v8-i15/5097

Open Access

Enhancing the Role of Innovation towards Employee Job Performance at Malaysian Hotels

AUTHORS: Siti Hajar Zakariah, Artinah Zainal, Fadzilah Mohd Shariff

Received: 25 Oct, 2018 | Revised: 17 Nov, 2018 | Published: 31 Dec, 2018

PAGES: 146-159

DOI: 10.6007/IJARBSS/v8-i15/5098

Open Access

Open Access Journal

Volume 8, Issue 15 (2018)